Krakya Privacy Policy

1 Introduction

This Privacy Policy explains how krakya ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the krakya platform at krakya.club. We take your privacy seriously, and this document is written to be clear and straightforward — not buried in legal language that nobody reads.

By registering an account on krakya, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy applies to all services offered by krakya, including sports betting, original games, and any future features added to the platform.

2 What Data Krakya Collects

Krakya collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you interact with krakya's services.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used for account login and payment processing via bKash or Nagad)
• Email address (used for account communications and support)
• Identity documents (requested when krakya requires verification of your identity or age)
• Payment information, including your bKash or Nagad account number
• Any information you provide when contacting krakya's support team

Information collected automatically:

• Device information, including device type, operating system, and browser type
• IP address and approximate geographic location
• Session data, including login times, pages visited, and features used
• Betting and gaming activity, including bets placed, games played, and transaction history
• Technical logs used to diagnose errors and improve platform performance

3 How Krakya Uses Your Data

Krakya uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The main purposes for which krakya processes your personal data are:

Krakya will never use your personal data for purposes that are incompatible with those listed above. If we ever need to use your data for a new purpose, we will update this Privacy Policy and notify you before doing so.

4 How Krakya Shares Your Data

Krakya does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform and comply with legal obligations, krakya may share limited personal data with the following categories of third parties:

• Payment processors (bKash, Nagad): Your phone number and transaction details are shared with bKash or Nagad solely for the purpose of processing your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where krakya uses a third-party service to verify your identity or age, the minimum necessary data will be shared with that provider for verification purposes only.
• Legal and regulatory authorities: Krakya may be required by law to disclose certain personal data to government authorities, law enforcement agencies, or regulatory bodies. Krakya will only do so when legally obligated and will disclose the minimum data required.
• Platform infrastructure providers: Krakya uses trusted third-party hosting and infrastructure services to operate the platform. These providers process data on krakya's behalf and are contractually bound to handle it securely and only as instructed by krakya.

5 Cookies and Tracking Technologies

Krakya uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. Cookies are small text files stored on your device when you visit krakya.

The types of cookies krakya uses are:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure your account data loads correctly. You cannot opt out of essential cookies while using krakya.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you do not have to set them every time you visit.
• Analytics cookies: These help krakya understand which features are used most, where players encounter problems, and how the platform can be improved. Analytics data is aggregated and does not identify individual players.

Krakya does not use third-party advertising cookies or allow external advertisers to place cookies on the platform. You can manage cookie settings through your browser, but disabling essential cookies may affect your ability to use krakya normally.

6 Data Security

Krakya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and krakya's servers
• Encrypted storage of sensitive account data, including passwords (stored as hashed values, never in plain text)
• Access controls that limit which krakya staff can access personal data, based on their role and need
• Regular security reviews and monitoring of the platform for suspicious activity
• Two-factor authentication options available to all krakya account holders

While krakya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your krakya account and never share your login credentials with anyone.

7 Data Retention

Krakya retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods krakya applies are:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required for legal and compliance purposes.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Retained for up to 2 years from the date of the last communication.
• Technical logs: Retained for up to 12 months and then deleted or anonymised.

When personal data is no longer required, krakya deletes it securely or anonymises it so that it can no longer be linked to you as an individual.

8 Your Rights Over Your Data

Krakya respects your rights over your personal data. As a krakya player, you have the following rights:

• Right to access: You can request a copy of the personal data krakya holds about you at any time.
• Right to correction: If any of your personal data held by krakya is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion: You can request that krakya delete your personal data. Note that krakya may be required to retain certain data for legal or compliance reasons even after a deletion request.
• Right to restrict processing: In certain circumstances, you can request that krakya limits how it uses your personal data.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where krakya processes your data based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact krakya's support team at [email protected]. Krakya will respond to all data rights requests within 30 days.

9 Children's Privacy

Krakya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If krakya becomes aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data will be deleted.

If you believe that a minor has registered on krakya, please contact the support team at [email protected] so the matter can be investigated and resolved promptly.

10 Changes to This Privacy Policy

Krakya may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how your data is used, krakya will notify you via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how krakya handles your personal data.

Continued use of the krakya platform after any update to this Privacy Policy constitutes your acceptance of the revised policy.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how krakya handles your personal data, please get in touch with the support team. We are available 24 hours a day, 7 days a week.

You can also find answers to common questions on the FAQ page, or review krakya's Terms and Conditions and Responsible Gaming pages for more information about how the platform operates.